The short version: Frame Foundry is the software platform that powers your organisation's member portal. Your memberships, bookings and purchases are contracts between you and your organisation (the "Space"), not with us — the Space takes your payment through its own payment account and sets its own prices and cancellation windows, which are shown to you before you commit. We provide the technology. Keep your login safe, use the platform lawfully, and see our Privacy Policy for how personal data is handled.
Nothing in these Terms affects your statutory rights as a consumer.
1. About these Terms and who we are
1.1 These terms and conditions (the "Terms") govern your access to and use of the Frame Foundry platform — the websites at framefoundry.ai and its subdomains, each Space portal powered by Frame Foundry, the Frame Foundry mobile applications and installable web app, and the related services we provide (together, the "Platform").
1.2 The Platform is operated by Frame Foundry Ltd, a company registered in England and Wales (company number [●]) with its registered office at [registered office address] ("Frame Foundry", "we", "us", "our"). You can contact us at hello@framefoundry.co.
1.3 By creating an account, making a booking or purchase (including as a guest), or otherwise using the Platform, you agree to these Terms. If you do not agree, you must not use the Platform.
1.4 Our Privacy Policy explains how personal data is handled on the Platform and forms part of these Terms. The demonstration environment at framefoundry.space is not covered by these Terms — it has its own Demo Terms of Use.
1.5 If you are an organisation that runs (or is signing up to run) your member portal on Frame Foundry (a "Host Organisation"), the commercial relationship between your organisation and us is governed by these Terms together with your order — whether that order is a written agreement with us or a self-service signup made at our signup page. Any separately negotiated written agreement takes precedence over these Terms to the extent of any conflict. These Terms also apply to your personnel's use of the Platform as users.
1.6 Self-service platform subscriptions. Where your organisation signs up through our online signup page: (a) the person completing signup confirms they are authorised to bind the organisation, and the contract is between us and the organisation (a business-to-business contract — consumer cancellation rights do not apply); (b) the plan, price and billing interval selected at checkout apply, and paid plans renew automatically each period, collected by our payment provider (Stripe) from your payment method, until cancelled; (c) you may cancel renewal at any time by contacting us or through any cancellation option we provide, with cancellation taking effect at the end of the current paid period; (d) prices are as displayed at signup, plus VAT where applicable, and we will give reasonable advance notice of any price change so you can cancel before it applies; and (e) if a renewal payment fails and remains unpaid after reasonable retries and notice, we may suspend and ultimately close the portal, subject to section 20.4 (offboarding and data handling).
2. Definitions
- "Space" — an organisation (for example a coworking space, members' club, gym, community organisation or association) whose member portal runs on the Platform, typically at its own subdomain (e.g. yourspace.framefoundry.ai). The Space is operated by its Host Organisation, and references to a Space acting are references to its Host Organisation.
- "you" / "user" — anyone who uses the Platform, including members, guests, staff, administrators and event organisers of a Space.
- "Space Offering" — anything a Space makes available through its portal: membership plans, event tickets, desk and flexible-session bookings, credit bundles, shop products, perks and vouchers.
- "Content" — text, images and other material submitted to the Platform, whether by a Space or by users.
- "consumer" — an individual acting wholly or mainly outside their trade, business, craft or profession.
3. Your relationship with us and with your Space
3.1 We provide the technology; Spaces provide the offerings. The Platform is software that Spaces use to run their own memberships, events, bookings and sales. Each Space decides what it offers, at what prices, with what rules (including approval of new members, cancellation windows, and which features are enabled).
3.2 Your contract for any purchase is with the Space, not with us. When you buy a membership, book an event, desk or session, or order from a Space's shop, you enter into a contract with that Space's Host Organisation. Payments are collected through the Space's own payment account with our payment provider (section 10), and receipts are issued in the Space's name. We are not a party to that contract, we are not the seller, agent, or organiser of any Space Offering, and we do not own or control the venues, events, products or services that Spaces provide.
3.3 The Space's own rules — such as house rules, membership handbooks or venue policies — may apply to you in addition to these Terms. If a Space's rules conflict with these Terms in relation to a Space Offering, the Space's rules govern that offering; these Terms always govern your use of the Platform itself.
3.4 Questions, complaints and refund requests about a Space Offering (an event, a booking, a product, a membership) should go to the Space first, using the contact details on its portal. We will assist where we reasonably can, but responsibility for Space Offerings rests with the Space.
3.5 Nothing in this section limits our own obligations to operate the Platform with reasonable skill and care (section 21).
4. Eligibility and accounts
4.1 You must be at least 16 years old to create an account. To make a purchase you must be at least 18, or have the consent of a parent or guardian.
4.2 Accounts are created in several ways: you may register while booking or checking out as a guest; a Space administrator may create an account for you; or, where enabled, you may sign in with a Google account. You must provide accurate information and keep it up to date. An account belongs to the individual named on it and may be linked to one Space.
4.3 Some Spaces require new members to be approved before gaining full access. Until approved, your access may be limited, and a Space may decline an application at its discretion.
4.4 Keep your credentials secure. You are responsible for everything done through your account unless it results from our failure to secure the Platform. Do not share your password. Tell the Space or us promptly if you suspect unauthorised access. For security, accounts are temporarily locked after repeated failed login attempts, and a Space may require two-factor authentication for some or all users — where required, you must complete setup within the window shown to you to retain access.
4.5 We and Spaces may decline, suspend or remove accounts as described in section 20.
5. Memberships and recurring payments
5.1 Membership plans (monthly or yearly) are offered, priced and defined by each Space. The features, prices and billing interval of a plan are shown before you subscribe.
5.2 Renewal. Paid memberships renew automatically at the end of each billing period, and the payment method you provided is charged through the Space's payment account, until cancelled.
5.3 Cancelling. You can cancel renewal at any time from your account dashboard (or by contacting the Space). Cancellation takes effect at the end of the current paid period; you keep membership benefits until then. Unless the Space's own policy or your statutory rights say otherwise, periods already paid for are not refunded pro rata.
5.4 Failed payments. If a renewal payment fails, the payment provider may retry it. While a membership is past due, the Space may restrict membership benefits, and it may cancel the membership if payment continues to fail.
5.5 Price and plan changes. A Space may change its plans and pricing. Changes to the price of your existing subscription take effect from a future renewal, and the Space must give you reasonable advance notice so you can cancel before the change applies.
5.6 Membership benefits (including member pricing, members-only events and feature access) depend on your plan and your Space's configuration, and may legitimately vary between plans and Spaces.
6. Bookings — events, desks and flexible sessions
6.1 Making a booking. Availability, capacity, prices (which may differ for members, specific plans and non-members) and any booking deadlines are shown at the time of booking. A booking is confirmed when the portal shows it as confirmed and, where payment is required, payment has succeeded. Bookings requiring payment are not confirmed while payment is pending.
6.2 Tickets and check-in. Where ticketing is enabled, your confirmation includes a QR ticket, which may be scanned for entry. Tickets are for the named account holder and are not transferable unless the Space says otherwise. Attendance may be recorded at check-in.
6.3 Cancelling a booking. Each Space sets its own cancellation rules, which are shown on its portal — including whether cancellation is allowed, how long before the start time you may cancel (for example, up to 48 hours before), and a short grace period after booking during which you can always cancel. Where you cancel a paid booking in accordance with those rules, the amount paid is refunded to your original payment method or, for credit-based bookings, the credit is returned. Outside those rules, refunds are at the Space's discretion, subject to your statutory rights (section 11).
6.4 Changes and cancellation by the Space. Spaces may cancel or materially change an event or session (for example if a venue becomes unavailable). If that happens, the Space is responsible for informing you and for refunding amounts paid for the cancelled offering. We are not liable for cancelled or changed Space Offerings, though we will support the Space in processing refunds through the Platform.
6.5 No-shows. Failing to attend does not entitle you to a refund unless the Space's policy or your statutory rights provide otherwise.
6.6 Waitlists. Where an offering is full, you may be able to join a waitlist. A waitlist place is not a booking and confers no entitlement until converted into a confirmed booking.
7. Credit bundles and prepaid packages
7.1 Spaces may sell bundles of prepaid credits (for example day-passes or session credits) that you spend on bookings instead of paying per booking.
7.2 Credits: are personal to your account and not transferable; can only be spent at the Space that sold them, on the booking types they cover; have no cash value and cannot be exchanged for cash (except where a refund is due under the Space's policy or your statutory rights); and are consumed when a booking is confirmed and returned when a booking is cancelled within the Space's cancellation rules.
7.3 Some purchases (for example certain credit packages) may require approval by the Space before payment is taken or credits are issued; you will see the status in your dashboard.
7.4 Any expiry applied to credits will be made clear before purchase. If a Space permanently stops offering the services a credit relates to, the Space is responsible for refunding the unused credits' value.
8. Shop purchases
8.1 Where a Space enables its shop, it may sell physical or digital products. Product descriptions, prices, variants and stock are the Space's responsibility.
8.2 You may be able to check out as a guest by providing your name, email address and, for physical products, a delivery name and address. Section 3.2 applies: the seller is the Space.
8.3 Physical products are delivered or made available for collection by the Space per the details shown at checkout. Risk passes to you on delivery; ownership passes on the later of delivery and payment in full.
8.4 Digital products are made available to you through the portal or by the Space after payment.
8.5 Faulty, misdescribed or undelivered products are a matter for the Space as seller — your statutory remedies (section 11) apply against the Space. Contact the Space using the details on its portal or your receipt.
9. Vouchers and discount codes
9.1 Spaces may issue voucher codes giving percentage discounts on selected offerings. Vouchers: apply only at the Space that issued them and only to the offerings they cover (which may be limited to specific events); may have expiry dates, total usage limits and per-customer limits; cannot be exchanged for cash; and cannot normally be applied retrospectively to completed purchases.
9.2 A Space may withdraw or invalidate a voucher that has been published in error or used fraudulently. Where a voucher was applied to a booking you have already paid for, withdrawal does not affect that booking.
10. Payments, receipts and pricing
10.1 Card payments on the Platform are processed by Stripe through the relevant Space's own Stripe account. Your card details are collected and processed by Stripe under its own terms and privacy policy — full card numbers never touch our servers.
10.2 All prices are set by Spaces and shown in pounds sterling (or the Space's stated currency). Where a Space is VAT-registered and has configured VAT display, prices and receipts indicate whether VAT is included and at what rate. The Space is solely responsible for the accuracy of its prices and its tax treatment.
10.3 Numbered receipts for paid transactions can be downloaded from your account. Receipts are issued in the name of the Space (including its business address and VAT number where provided) and record the transaction as at the time of issue.
10.4 Refunds, where due, are made to the original payment method through the Space's payment account (or by returning credits, for credit-based bookings). Refund timing depends on the payment provider and your bank.
10.5 Obvious pricing errors: where an offering has been listed at a price that is manifestly incorrect and you could reasonably have recognised the error, the Space may cancel the purchase and refund you in full.
11. Your consumer cancellation and refund rights
11.1 Nothing in these Terms reduces your statutory rights — including your rights under the Consumer Rights Act 2015 (services to be performed with reasonable skill and care; goods to be as described, of satisfactory quality and fit for purpose; digital content to be as described) and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Those rights are against the Space as the seller (section 3.2). Advice on your statutory rights is available from Citizens Advice (citizensadvice.org.uk).
11.2 14-day cooling-off for distance purchases. Because purchases are made online, consumers generally have the right to cancel within 14 days without giving a reason and receive a refund. The main points, as they apply to typical Space Offerings:
- Memberships and service contracts — you may cancel within 14 days of purchase. If you asked for the service to start during the cooling-off period, the Space may deduct an amount proportionate to what was supplied before you cancelled.
- Event tickets, desk and session bookings for a specific date or period — the law (regulation 28(1)(h) of the 2013 Regulations) excludes the cooling-off right for leisure activities and services to be provided on a specific date or during a specific period. For these, the Space's own cancellation policy (section 6.3) applies instead.
- Physical products — you may cancel within 14 days of delivery and return the goods for a refund (return postage may be at your cost if the Space's policy says so; the goods must not be used beyond what is necessary to inspect them).
- Digital products — if you agree to immediate delivery and acknowledge losing the cooling-off right, the right ends when the download or access begins.
- Prepaid credit bundles — you may cancel within 14 days of purchase; the refund may be reduced proportionately by the value of credits already spent at your request during that period.
11.3 To exercise a cooling-off right, tell the Space clearly within the period (a message to the Space's contact email is enough; you may, but need not, use the model cancellation form in the 2013 Regulations). Refunds under this section are due within 14 days of cancellation (for goods, within 14 days of the Space receiving the goods back or evidence of return).
11.4 Where these Terms or a Space policy gives you more generous rights than the law requires, the more generous provision applies.
12. Membership passes and door access
12.1 Where enabled by your Space, you may access a digital membership pass (including an Apple Wallet pass) containing your name, membership details and a scannable code.
12.2 Passes are personal and non-transferable. You must not share, copy or alter a pass, or use it to admit anyone else. Each scan of your pass at a Space's entrance is logged (date and time) for security, access control and attendance purposes, as described in the Privacy Policy.
12.3 Physical access to premises is controlled by the Space, and the Space's premises rules apply. Door-release hardware is operated by the Space; we do not guarantee that scanning a pass will open any particular door, and entry may be refused by the Space where a membership is inactive or its rules are breached.
13. Content you submit
13.1 Users can submit Content to the Platform in various places — for example profile details and photos, event listings and images (for organisers), and feedback or bug reports.
13.2 You keep ownership of your Content. You grant us and your Space a non-exclusive, royalty-free, worldwide licence to host, store, reproduce, adapt (for example resizing images), publish and display your Content for the purposes of operating, providing, securing, backing up and improving the Platform and the Space's portal, for as long as the Content remains on the Platform (plus a reasonable period for backups to rotate).
13.3 You are responsible for your Content. It must not: infringe anyone's intellectual property or privacy rights; be defamatory, obscene, offensive, harassing or discriminatory; be misleading; include personal data of others without their agreement; contain malware or malicious links; or otherwise break the law.
13.4 Spaces moderate their own portals and may edit visibility of, decline or remove Content (including event submissions). We may also remove or disable Content that we reasonably believe breaches these Terms or the law. To report Content, contact the Space or us (section 25).
14. Event organisers
14.1 Where a Space grants you an event organiser role, you may submit events for the Space's approval and manage your events through the organiser console.
14.2 As an organiser you must: describe events accurately (including price, location, date and capacity); hold any licences, insurance and permissions the event requires; comply with the Space's rules and all applicable law (including safety and consumer law); and honour bookings made for your approved events.
14.3 The contract for tickets to a Space-published event remains between the attendee and the Space (section 3.2); any arrangement between you and the Space about revenue or responsibilities is between the two of you.
14.4 Attendee data you can see as an organiser (for example booking lists and attendance) may be used only to run the event, must be kept confidential and secure, and must not be used for marketing or any other purpose unless you have a lawful basis of your own and the Space permits it.
15. Acceptable use
15.1 You must not, in relation to the Platform:
- use it unlawfully, fraudulently or to harm others, or in breach of these Terms;
- attempt to access accounts, Spaces, data or systems you are not authorised to access, or circumvent authentication, approval, two-factor or rate-limiting controls;
- carry out penetration testing, vulnerability scanning or load testing without our prior written consent (genuine security research can be reported to us — see section 25);
- introduce malware or other harmful code or material;
- scrape, harvest or bulk-extract data (including other users' personal data) from the Platform;
- make bookings or purchases you do not intend to honour, abuse vouchers or credits, or manipulate capacity or waitlists;
- misuse tickets or membership passes (section 12), or send unsolicited or unlawful communications via any Platform feature;
- resell, sublicense or make the Platform available to third parties except as these Terms allow;
- copy, modify, decompile or reverse engineer the Platform except as permitted by law that cannot be excluded by agreement;
- interfere with the Platform's operation or place unreasonable load on it.
15.2 We may investigate suspected breaches and take proportionate action, including those in section 20, and may report unlawful activity to authorities.
16. Communications and marketing
16.1 Service communications. By using the Platform you accept that essential service emails will be sent to you — for example booking confirmations and cancellations, payment receipts, security notices and account messages. These are part of the service and are sent for as long as you have an account or a transaction with a Space.
16.2 Optional communications. Booking reminders, post-event thank-yous, event digests and marketing campaigns from your Space are optional. You can switch them off at any time in your dashboard notification settings, and every marketing email contains an unsubscribe link that works without logging in. Marketing emails may record when they are first opened, as described in the Privacy Policy.
16.3 Emails are sent by the Space through the Platform's email infrastructure, from the Space's configured sending address. The content of a Space's campaigns is the Space's responsibility.
17. Intellectual property
17.1 The Platform — including its software, design, and all content we created — is owned by us or our licensors and is protected by intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable licence to use the Platform for its intended purpose, subject to these Terms.
17.2 Each Space's branding, logos and content belong to that Space or its licensors. User Content belongs to the users who submitted it (section 13).
17.3 "Frame Foundry", "Frame Foundry" and associated logos are our trade names and marks; Space names and marks belong to their Host Organisations. No right to use any of them is granted by these Terms.
18. Third-party services
18.1 The Platform integrates third-party services which are subject to their own terms, including: Stripe (payments); Google (optional Google sign-in, and Google Maps for event locations); Apple Wallet (membership passes on Apple devices); and Cloudflare Turnstile (bot protection on sign-in and password forms). Calendar files you download open in your own calendar application.
18.2 Space portals may link to external sites (for example a Space's own website or a perk partner's site). We are not responsible for external sites or services and do not endorse them.
19. Availability, maintenance and changes to the Platform
19.1 We work to keep the Platform available at all times, but we do not guarantee uninterrupted or error-free operation. The Platform may occasionally be unavailable due to maintenance, updates, or events outside our reasonable control (including failures of hosting, network or third-party services).
19.2 We back up Platform data automatically on a rolling schedule as described in the Privacy Policy. Backups are for disaster recovery of the Platform; they are not an archival service for individual users, and you should keep your own copies of anything you upload that matters to you.
19.3 We may update and improve the Platform over time, including adding, changing or retiring features, provided that changes do not materially reduce the core functionality Spaces have paid for. Feature availability on any given portal also depends on what the Space has enabled.
19.4 We may suspend access to some or all of the Platform where reasonably necessary to protect its security or integrity, restoring access as soon as practicable.
20. Suspension and termination
20.1 By you. You may stop using the Platform at any time and may ask the Space (or us) to close your account. Closing your account does not automatically cancel outstanding contractual obligations to a Space (for example an unpaid balance), and data may be retained as described in the Privacy Policy.
20.2 By the Space. A Space controls membership of its own portal and may suspend or remove users in line with its own rules and contracts, including for non-payment or breach of its rules.
20.3 By us. We may suspend or terminate your access to the Platform, with immediate effect where reasonably justified, if: you seriously or repeatedly breach these Terms (including section 15); we are required to by law; or your use presents a security risk to the Platform or other users. Where practicable we will tell you what the problem is and, where the breach is remediable, give you a chance to fix it first.
20.4 If a Space leaves the Platform. If a Host Organisation's contract with us ends, its portal (and your access to it) will close. The Space remains your contractual counterparty for any outstanding offerings, and handling of member data on offboarding is described in the Privacy Policy.
20.5 Sections that by their nature should survive termination (including 13.2 for the wind-down period, 17, 21, 22 and 24) survive it.
21. Our responsibility to you (liability)
21.1 Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited under the law of England and Wales. Nothing in these Terms affects a consumer's statutory rights or remedies.
21.2 If you are a consumer: we provide the Platform with reasonable skill and care. We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable skill and care, but we are not responsible for loss that is not foreseeable, and we are not liable to you for business losses (the Platform is supplied for your personal use in relation to your Space).
21.3 We are not responsible for Space Offerings. Subject to section 21.1, we are not liable for the acts or omissions of Spaces, Host Organisations, event organisers or other users — including the quality, safety, legality, cancellation or delivery of any event, booking, venue, product, perk or service provided by a Space, or for anything that happens on a Space's premises. Your remedies for those lie against the Space (section 3).
21.4 Subject to section 21.1, we are not liable for: loss caused by events outside our reasonable control; loss caused by your breach of these Terms or misuse of the Platform; or loss of data that you failed to keep your own copy of despite section 19.2, except to the extent the loss resulted from our failure to exercise reasonable skill and care.
21.5 If you use the Platform in the course of a business (including as a Host Organisation user or event organiser), then subject to section 21.1: (a) we exclude all implied conditions, warranties and terms; (b) we shall not be liable for loss of profits, revenue, business, goodwill, anticipated savings, or any indirect or consequential loss; and (c) our total aggregate liability to you arising out of or in connection with the Platform in any 12-month period shall not exceed the greater of £100 and the amounts (if any) paid by you to us under these Terms in that period. Host Organisations' remedies are governed by their subscription agreement with us.
22. Business users — indemnity
22.1 If you use the Platform in the course of a business, you will indemnify us against losses, liabilities, costs and expenses (including reasonable legal fees) arising from: your Content; your breach of sections 13, 14 or 15; or your breach of applicable law in connection with the Platform. This section does not apply to consumers.
23. Data protection
23.1 Personal data on the Platform is handled as described in our Privacy Policy. In short: your Space is the data controller of the member data in its portal, and we process that data on the Space's behalf as its processor (as well as acting as controller for limited platform-operations purposes described there). Your Space may also publish its own privacy notice, which applies alongside ours.
23.2 Each party will comply with applicable data protection law, including UK GDPR and the Data Protection Act 2018, in relation to its role.
24. Changes to these Terms
24.1 We may amend these Terms from time to time — for example to reflect changes in the law, new features, or changes to our business. The "Last updated" date at the top shows the current version's date.
24.2 If a change materially reduces your rights or materially increases your obligations, we will give reasonable advance notice through the Platform or by email before it takes effect, and if you do not accept it you may stop using the Platform and close your account before it applies. Other changes are effective when posted. Changes do not affect purchases already made, which remain governed by the terms in force when you made them.
25. General
25.1 Entire agreement. These Terms and the documents referred to in them are the entire agreement between you and us regarding the Platform. (They do not displace your contracts with Spaces, or a Host Organisation's separate agreement with us.)
25.2 Severability. If any provision is held invalid or unenforceable, the rest continues in force.
25.3 No waiver. A failure to enforce a provision is not a waiver of it.
25.4 Assignment. You may not transfer your rights under these Terms. We may transfer ours to a successor of our business, provided your rights are not reduced as a result.
25.5 Third parties. A Host Organisation may enforce sections 13, 15 and 22 in respect of its own portal; otherwise, no one other than you and us has rights under these Terms (Contracts (Rights of Third Parties) Act 1999).
25.6 Governing law and jurisdiction. These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) are governed by the law of England and Wales. The courts of England and Wales have jurisdiction, except that if you are a consumer resident in Scotland or Northern Ireland you may also bring proceedings in, and rely on the mandatory consumer protections of, your home nation.
26. Contact and complaints
26.1 For anything about a Space Offering (bookings, events, products, memberships, refunds), contact the Space first via its portal or receipt details.
26.2 For anything about the Platform itself, or if a Space has not resolved your issue: hello@framefoundry.co. Suspected security vulnerabilities: hello@framefoundry.co — please report responsibly and do not test against live systems without consent (section 15).